Shipping policy

Daisys Supermarket Shipping & Delivery Policy

1. Order Processing

Most orders are prepared for shipment within 1–3 calendar days. We fulfill orders throughout the week, depending on product availability and carrier pickup schedules.

If an item is out of stock, we will contact you to discuss waiting for restocking, approving a substitution, or canceling the affected item. Orders awaiting restocking may take approximately one week to ship.

If we cannot ship within the stated processing period, we will provide an updated estimate and request your agreement to wait. You may instead cancel the unshipped items for a refund to your original payment method. Substitutions will only be made with your approval.

Processing time does not include carrier transit time.

2. Shipping Areas & Charges

We ship eligible products to addresses supported by our shipping services and enabled at checkout. If no shipping option appears for your address, please contact us before ordering.

Customers pay the shipping charges displayed at checkout before payment. Shipping availability and rates depend on the destination, package weight, dimensions, and order contents.

3. Products Eligible for Shipping

Standard shipping is available for eligible shelf-stable groceries.

Refrigerated and frozen products are available for local delivery only and cannot be sent through standard parcel shipping.

Alcohol and tobacco are not available for purchase through our website.

4. Shipping Estimates & Tracking

Carrier delivery times are estimates and are separate from order processing time. Weather, holidays, and carrier disruptions may affect arrival times.

When tracking is available, we will send tracking information after your order is prepared for shipment. A shipping-label notification does not necessarily mean the carrier has received the package.

If your shipment is delayed, lost, or marked delivered but cannot be located, please contact us so we can investigate and help resolve the issue.

5. Local Delivery Area, Minimum & Fees

Local delivery is available for eligible addresses within a 20-mile radius of our store in South River, New Jersey 08882.

The minimum merchandise order for local delivery is $100, excluding taxes and delivery fees.

The delivery fee is $1 per mile from our store to your delivery address, based on the delivery distance calculated for your order. Your final delivery fee is shown before payment.

6. Local Delivery Timing

We aim to deliver local orders the following morning. Same-day delivery may be available depending on the time of your order, product availability, and delivery capacity.

These delivery times are estimates, not guarantees. We will contact you if an unavailable product or scheduling issue affects your delivery.

Please provide a working phone number and any building, gate, or access instructions.

7. Receiving Refrigerated & Frozen Orders

Please arrange for someone to receive refrigerated or frozen products and refrigerate or freeze them promptly upon delivery.

If you will not be available, contact us before delivery to discuss arrangements.

If delivery cannot be completed because of an incorrect address, restricted access, or an unavailable recipient, we will contact you to arrange the next steps. Any additional delivery charge will be disclosed and agreed upon before another attempt.

8. Product Dates & Shelf Life

Unless a shorter date is clearly disclosed on the product page before purchase, packaged shelf-stable groceries will arrive with at least 30 calendar days remaining before the manufacturer’s printed best-by or expiration date.

We aim to provide 60–90 days or more of remaining shelf life whenever available, but this is not guaranteed. Products arriving with 30–59 days remaining meet our standard shelf-life policy.

The 30-day minimum does not apply to fresh meat, refrigerated products, frozen products, or other perishable foods. Follow the printed dates and storage instructions for those products.

If a shelf-stable product arrives with fewer than 30 days remaining and this was not disclosed before purchase, our standard offered resolution is store credit equal to 50% of the amount paid for the affected item, if you choose to keep it and accept that resolution.

This offer does not limit any right to a different remedy required by applicable law.

9. Damaged, Spoiled, Missing & Incorrect Items

Please inspect your order upon arrival and contact us promptly about any damaged, spoiled, missing, or incorrect items.

Include your order number, a description of the issue, and photographs of the product, packaging, and printed date when applicable.

For verified damaged or spoiled items, our standard offered resolution is store credit equal to 100% of the amount paid for the affected item, subject to any different remedy required by applicable law.

For missing or incorrect items, contact us so we can arrange an appropriate resolution.

Do not consume products that appear unsafe. Do not return spoiled food unless we specifically provide safe return instructions.

10. Returns & Store Credit

We do not accept returns solely because of a change of mind or personal taste preference.

Other returns require a valid product-related reason and prior approval. Approved discretionary returns are issued as store credit. Please contact us before returning any product.

Store credit is credit toward a future purchase and is not a refund to your original payment method.

These terms do not restrict remedies required by law for defective, misdescribed, undelivered, or otherwise nonconforming goods.

11. Address Changes & Cancellations

Please check your delivery address and order details before completing checkout.

Contact us as soon as possible to request an address change or cancellation. Once an order has been shipped or dispatched for delivery, changes may no longer be possible.

If an order is returned because of an incorrect address supplied at checkout, we will explain the available options and any additional shipping charges before arranging reshipment.

For unshipped items canceled because of an unavailable product or a shipping delay you decline, we will promptly refund the amount due to the original payment method, including applicable taxes and shipping charges as required by law.

12. Contact Us

Daisys Supermarket

Email: Daisysliquors@gmail.com
Phone: 732-527-9376
Customer service hours: Monday–Friday, 12:00 p.m.–5:00 p.m. Eastern Time.